Support
Let's keep your albums working.
Keepsake is a photo album app for iPhone, requiring iOS 17 or later.
Contact
Please include your device model, system version, Keepsake version and the steps that caused the problem. Screenshots are optional; hide personal photos and location details before sending them. Never send passwords or account verification codes.
Do I need an account?
No. This release opens directly to your albums and has no login or account-based synchronization.
Why won't a photo import?
Check Keepsake's Photos permission in Settings. An original stored in iCloud may need a working internet connection to download. Check that your device has enough free storage for local copies.
How do I share an album?
Choose the album's export controls and export EPUB or PDF. Use the system share sheet to save or send the file. Compatible reading apps can open EPUB; PDF is suitable for viewing and printing.
What if an EPUB is too large?
Keepsake's EPUB writer uses classic ZIP limits. If a book exceeds the size or file-count limit, split it into smaller albums before exporting again. An unsuccessful export does not remove your source photos.
Can I recover albums after deleting the app?
Keepsake has no account-based cloud recovery. Do not uninstall the app as a troubleshooting step before protecting important albums. Keep exports and manage device backups. EPUB and PDF are book exports, not editable-library backups that Keepsake can automatically restore.
Does deleting a photo remove it from Apple Photos?
No. Removing a local Keepsake photo or album does not delete the original in your Apple Photos library.
Are AI Album and Live Voice included?
No. Local automatic page layouts and similarity review remain available, but external AI chat and Live Voice are not included.